DELIVERY
Australia Post – Standard Delivery
Orders suitable for postage are shipped via Australia Post at a flat rate of $15 Australia-wide.
Orders received before 4:00pm (AEST) are generally dispatched the same business day. Estimated delivery times are:
- NSW: 1–3 business days
- Interstate: up to 5 business days
A tracking number will be provided via email or SMS so you can monitor the progress of your order.
International shipping is available to New Zealand:
- Standard Shipping: $25
- Express Shipping: $40
Please note that delivery timeframes are estimates only and may vary due to Australia Post delays.
For oversized or bulky items, additional freight charges may apply based on cubic weight. If extra shipping costs are required, we will contact you prior to dispatch.
Belmore Store is not responsible for lost or stolen parcels that are confirmed as delivered by Australia Post.
Courier Deliveries – Bulky Items
Large or bulky items may be shipped via a courier service. Shipping charges are calculated based on the item's size, weight and delivery location.
Customers will receive tracking information and courier details once their order has been dispatched.
Belmore Store is not responsible for parcels that are confirmed as delivered by the courier.
RETURNS & EXCHANGES
We want you to be happy with your purchase. If you change your mind, please contact us within 5 days of receiving your order to discuss your options.
Eligible items may be returned for:
- Exchange
- Store Credit
- Refund
CHANGE YOUR MIND RETURN
To be eligible for a return:
- Items must be unused and in original condition.
- Original tags must be attached.
- Original packaging must be intact.
- Proof of purchase must be provided.
Return postage costs for change-of-mind purchases are the responsibility of the customer.
If an exchange is required due to an error on our behalf, Belmore Store will cover the replacement shipping costs.
For hygiene reasons, we cannot accept returns or exchanges on:
- Earrings
- Activewear/Gym Wear
- Candles
- Skincare products
- Lip balms
- Body bars
Belmore Store reserves the right to refuse a return or exchange if the above conditions are not met.
FAULTY / DAMAGED
If your item arrives damaged, faulty, or incorrect, please contact us within 5 days of receiving your order.
Email: hello@belmorestore.com.au
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the damage or fault
Once assessed, we will offer one of the following remedies where applicable:
- Replacement
- Exchange
- Store Credit
- Refund
Where an item is confirmed as faulty, damaged in transit, or supplied incorrectly, Belmore Store will cover all reasonable return shipping costs.