Refund policy

RETURNS & EXCHANGES

We want you to be happy with your purchase. If you change your mind, please contact us within 5 days of receiving your order to discuss your options.

Eligible items may be returned for:

  • Exchange
  • Store Credit
  • Refund

CHANGE YOUR MIND RETURN

To be eligible for a return:

  • Items must be unused and in original condition.
  • Original tags must be attached.
  • Original packaging must be intact.
  • Proof of purchase must be provided.

Return postage costs for change-of-mind purchases are the responsibility of the customer.

If an exchange is required due to an error on our behalf, Belmore Store will cover the replacement shipping costs.

For hygiene reasons, we cannot accept returns or exchanges on:

  • Earrings
  • Activewear/Gym Wear
  • Candles
  • Skincare products
  • Lip balms
  • Body bars

Belmore Store reserves the right to refuse a return or exchange if the above conditions are not met.


FAULTY / DAMAGED

If your item arrives damaged, faulty, or incorrect, please contact us within 5 days of receiving your order.

Email: hello@belmorestore.com.au

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the damage or fault

Once assessed, we will offer one of the following remedies where applicable:

  • Replacement
  • Exchange
  • Store Credit
  • Refund

Where an item is confirmed as faulty, damaged in transit, or supplied incorrectly, Belmore Store will cover all reasonable return shipping costs.